User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use RazeBet services. We take account security and privacy seriously and describe below the types of information we process, how we use it, who we may share it with and the choices available to you.
Types of data we collect
Personal data
When you register an account we collect personal data such as your name, date of birth, contact details (email and phone), postal address and identity documents where required for verification. We also collect account credentials and security information to keep your account safe.
Technical data
We automatically collect technical information about your device and connection. This includes IP address, device identifiers, browser type and version, operating system, language settings and log data related to your activity on our site or app.
Transactional data
We record transactional and activity data including deposits, withdrawals, bets, game history, payment method details and communications with customer support. This information is necessary to provide services, process payments and prevent fraud.
How we use your information
We use personal and technical data to operate and improve our service, manage your account, process transactions, detect and prevent fraud, comply with legal obligations and carry out identity checks. With your consent we may also send marketing messages about relevant offers; you can withdraw consent at any time.
Data protection practices
We apply appropriate technical and organisational measures to protect your information, such as access controls, encryption of sensitive data and secure transmission protocols. Access to personal data is limited to authorised personnel and service providers who need it to perform their role.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences and improve performance. Third-party analytics and advertising partners may place cookies to measure and optimise their services. You can control or block cookies via your browser settings; please note that some parts of the site may not function without cookies.
User rights
You have rights in relation to your personal data including the right to access, correct, restrict processing, object to certain uses, request portability and request erasure where applicable. You may also withdraw consent for marketing at any time.
Access, correction and deletion of data
To exercise your rights or to request access, correction or deletion of your data please contact our support team at [email protected]. We will respond to lawful requests and may need to verify your identity before actioning requests to protect your account and other users.
Information sharing and third parties
We may share information with payment processors, identity verification providers, fraud prevention agencies, analytics providers and other service partners who process data on our behalf. We may also disclose data when required by law or to protect our rights. Service providers are contractually required to safeguard your information.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be published on the site and where appropriate we will notify you. If you have questions about this policy or our practices, contact [email protected]. Thank you for trusting Raze Bet with your information.